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        Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

        THE DIGITAL UTILITY:

        Driving innovation, growth and greater efficiency

        Driving innovation, growth and greater efficiency

        50% of top 10 utilities
        in North America use Cognizant’s digital solutions.
        500,00 smart streetlights
        were switched on in one of the industry’s largest implementations.
        30% of consumption costs
        were recovered for North America’s largest water utility in one of the industry’s largest implementations.

        Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

        DRIVEN BY RESULTS

        Our holistic approach transforms companies.

        We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

        A Multinational Energy and Services Company
        RESULTS
        A Multinational Energy and Services Company

        stays ahead of the competition after migrating 130 business services and associated applications to the cloud

        LEARN MORE
        A Major US Power Utility
        RESULTS
        A Major US Power Utility

        streamlines its application portfolio and saves up to $23 million in annual operating costs

        LEARN MORE
        A Top-Performing Major Utility
        RESULTS
        A Top-Performing Major Utility

        increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

        LEARN MORE
        A Leading Electric and Gas Utility
        RESULTS
        A Leading Electric and Gas Utility

        uses analytics to reduce service calls, resulting in potential savings of $1 million annually

        LEARN MORE
        YOUR CUSTOMERS’ NEEDS
        Unlocking Digital Value
        How do we make such a profound
        impact
        to our clients?

        Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

        START THE EXPERIENCE

        It all starts with your customers.

        HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

        It all starts with your customers.

        Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

        How do we do it?

        01

        By helping you build a Digital Business

        Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

        Learn More
        02

        A Digital Business with Digital Operations

        Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

        Learn More
        03

        A Digital Business with Digital Operations powered by Digital Systems & Technology

        Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

        Learn More

        Customized Business Solutions

        We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

        Packaged Industry Solutions

        To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

        Create value. Everywhere.

        Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

        01 Digital Business

        Go beyond supporting business and advance it.

        Learn More

        02 Digital Operations

        Reimagine and create new digital processes.

        Learn More

        03 Digital Systems & Technology

        Simplify, modernize and secure your IT backbone.

        Learn More
        BUSINESS INTELLIGENCE

        Recently published?insights

        COGNIZANT 20-20 INSIGHTS
        Enhancing the Utility Customer Experience: A Digital Framework

        Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

        VIEW REPORT
        COGNIZANT 20-20 INSIGHTS
        Applying Predictive Analytics to Deliver Smart Power Outage Communications

        Power utilities can improve overall customer experience, customer satisfaction and operational efficiency. Here’s how.

        VIEW REPORT
        COGNIZANT 20-20 INSIGHTS
        Smarter QA for Smart Homes

        Utilities today can assure quality at speed for connected ecosystems such as the smart home. Find out how.

        VIEW REPORT

        In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

        READ MORE??

        PRESS ROOM

        In the news

        October 31, 2018

        Cognizant Named Leading Provider of Digital Transformation Services for Utilities in New HFS Report

        June 6, 2018

        Australian Utility Endeavour Energy Chooses Cognizant for Their Digital Transformation

        June 1, 2018

        The Impact of Local Energy Marketplaces on Corporate Energy Management

        CHECK US OUT

        See All Cognizant News

        Stay on top of what's happening across Cognizant.

        UTILITIES MANAGEMENT

        Leadership

        Rajaram Radhakrishnan

        Market Leader, Energy and Utilities, Manufacturing and Logistics

        Rajaram Radhakrishnan, Market Leader, Energy and Utilities, Manufacturing and Logistics
        Peter Tomas

        Utilities Consulting Leader, North America

        Peter Tomas, Utilities Consulting Leader, North America
        Arvind Pal Singh

        Utilities Consulting Leader, U.K. & Europe

        Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe